VIC AppAsk VIC01
GLOBAL TRAVEL
Private aviation
Aircraft sourcing, permits and seamless flight coordination.
MEET VIC · YOUR LUXURY CONCIERGE
Every detail,
one conversation.
VIC connects your villa, transportation, dining, wellness and experiences into one thoughtfully orchestrated journey—backed by people who genuinely care.
Ask VIC to plan itWHY ASK VIC
Great concierge service is not a menu of add-ons. It is the ability to understand the whole trip, anticipate dependencies and make hundreds of details feel invisible. VIC gives every request context—and brings in trusted local experts whenever human judgment matters.
02
ARRIVAL
VIP airport arrival
Discreet meet-and-greet service from gate to luggage.
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GROUND TRANSPORT
Private transfers
Chauffeured vehicles matched to your group and destination.
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AT SEA
Yachts & charters
Private days on the water, captains, routes and provisioning.
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PRIVATE DINING
Private chefs
Menus and culinary teams shaped around every guest.
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BEFORE ARRIVAL
Villa provisioning
Everything waiting before arrival, from favorites to celebrations.
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AT THE VILLA
Butler service
Attentive, intuitive service throughout the stay.
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DAILY SERVICE
Housekeeping
Thoughtful daily care that keeps the villa effortless.
09
FAMILY TRAVEL
Childcare
Trusted local professionals and age-appropriate family support.
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PRIVACY
Private security
Discreet protection planned around your privacy needs.
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WELLNESS
In-villa spa
Massage, beauty and restorative treatments brought to you.
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MOVEMENT
Wellness & movement
Private yoga, training and personalized wellness rituals.
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CELEBRATIONS
Milestone celebrations
Birthdays and anniversaries designed down to the last detail.
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DESTINATION EVENTS
Destination weddings
Venues, creative partners, guest logistics and flawless execution.
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DINING
Restaurant access
Exceptional tables and dining experiences worth traveling for.
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AFTER DARK
Nightlife & VIP
The right rooms, tables and access—handled discreetly.
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ART & CULTURE
Art & culture
Private galleries, museums, ateliers and after-hours access.
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LOCAL DISCOVERY
Private guides
Local experts who make a destination feel personal.
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COSTA RICA
Surf experiences
Private coaching and the best conditions for every level.
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COSTA RICA
Rainforest adventure
Ziplining, waterfalls and wild days planned safely.
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WORLD-CLASS COURSES
Golf
Preferred tee times, club access and complete equipment support.
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ALPINE ESCAPES
Ski concierge
Guides, equipment, passes and first tracks without friction.
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ISLAND JOURNEYS
Island hopping
Private boats, hidden beaches and effortless days at sea.
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ON THE WATER
Sport fishing
Premium boats, expert crews and destination-specific charters.
GOOD TO KNOW
Answers, before
you need to ask.
What can a luxury travel concierge arrange?+
Depending on the destination, services can include transportation, chefs, staffing, provisioning, wellness, yachts, events, reservations, guides and bespoke experiences. VIC can confirm destination-specific details before you make a commitment. Each recommendation is shaped around the complete needs of your trip.
Is VIC an AI or a person?+
VIC is a Virtual Intelligent Concierge supported by Villaway’s human travel and hospitality specialists. VIC can confirm destination-specific details before you make a commitment. Each recommendation is shaped around the complete needs of your trip.
When should I begin planning?+
Begin as soon as your dates or destination are taking shape. Complex villas, events and peak-season services benefit from early planning. VIC can confirm destination-specific details before you make a commitment. Each recommendation is shaped around the complete needs of your trip.
What is askVIC and how does it plan luxury travel?+
AskVIC is a Virtual Intelligent Concierge that turns a conversation into a personalized luxury travel plan. It considers your destination, dates, group, preferences, privacy needs and the feeling you want from the trip. Villaway’s human travel specialists add judgment, local knowledge and hands-on support whenever it matters.
Can askVIC recommend both a destination and a private villa?+
Yes. VIC can begin with a specific destination or help you compare several places based on season, access, interests and group dynamics. It then narrows the villa options to homes that genuinely match the complete brief rather than simply showing every available property.
How far in advance should I begin planning a luxury villa vacation?+
For festive periods, milestone events and highly requested villas, planning six to twelve months ahead provides the strongest selection. Many trips can still be arranged on a shorter timeline when dates and requirements are flexible. VIC will explain what is realistically available before recommending a direction.
Can VIC arrange concierge services before and during the stay?+
Yes. Depending on the destination, VIC can coordinate airport arrivals, transportation, private chefs, provisioning, wellness, yachts, guides, childcare, celebrations and dining. Requests remain connected to the same trip context, and human specialists are available for complex or time-sensitive details.
Does askVIC work for families, groups and milestone celebrations?+
Yes. VIC is especially useful when several travelers, generations or priorities need to fit within one plan. The concierge can account for bedroom layouts, accessibility, children’s needs, staffing, activities and event logistics before presenting recommendations.
Is askVIC different from a traditional villa booking website?+
A traditional booking website begins with filters and a long list of inventory. AskVIC begins with a conversation and uses the full travel brief to reduce irrelevant choices. The experience also connects the villa, itinerary and concierge details instead of treating them as separate transactions.
YOUR INTELLIGENT CONCIERGE
Bring VIC the idea.
Leave with a journey.
Start with a destination, a date—or simply the feeling you want.
Ask VIC now